Refund Policy
At VendorPot, we are committed to fairness and transparency in all refund processes.
Important Notice: By registering, subscribing to any plan, or using the VendorPot platform in any capacity, you (the user) and your company acknowledge, agree to, and give full consent to all policies established by VendorPot, including but not limited to these Terms of Service, Privacy Policy, Fair Competition Policy, Lead Guarantee Policy, and Refund Policy. Your continued use of the platform constitutes ongoing acceptance of these terms.
Refund Eligibility
If you do not receive the guaranteed number of leads during your subscription period, you are entitled to one of the following remedies:
Subscription Extension
Extension at no extra cost until the lead guarantee is met
Credit for Future Subscription
Credit equal to the shortfall in guaranteed leads
Partial Refund
Proportional refund if extension or credit is not acceptable
Refund Exclusions
Refunds will not apply in the following cases:
Supplier fails to keep their profile/products updated with accurate information
Leads were delivered but the supplier did not follow up or respond to buyer inquiries
Buyers rejected the supplier based on pricing, contract terms, or other commercial reasons outside VendorPot's control
Under the existing framework, these exclusions include an incomplete profile or incomplete product information, and a failure to follow up or respond to relevant buyer inquiries. Where an RFQ or other opportunity is already treated as a delivered lead under the Lead Guarantee Policy, a failure to respond may affect eligibility in the same way.
Previews, Recommendations, and Beta Access
A preview of lead requirements that does not include buyer identity or contact details does not, by itself, constitute a complete lead under this policy, unless the applicable Lead Guarantee Policy or subscription terms expressly provide otherwise.
AI recommendations are guidance. They do not independently guarantee conversion or buyer acceptance, and they do not by themselves create a refund entitlement.
Participation in beta or preview features does not by itself alter existing subscription, lead-guarantee, or refund rights unless expressly stated in the applicable commercial terms.
Refund Process
Submit refund request within 15 days of subscription period end
Our team reviews your request and lead history
Appropriate solution provided within 10 business days